Late Sunday afternoon, a man in a US Energy jacket and a NICOR cap came to my door. He introduced himself as being from US Energy, but had a conspicuous NICOR label on his clipboard. He asked to see a copy of my gas bill.
I couldn't think why he would need that.
He explained that NICOR had sent him, because the company was planning a rate hike, but that if I "qualified" they wouldn't be able to raise my rates, and he needed to see my gas bill to determine whether or not I qualified. US Energy, he said, actually supplied the gas; NICOR just supplied the lines. "A lot of people don't know that," he said, and launched into an explanation of the utility's structure. I didn't care all that much and I'm not at all sure that it was accurate, but it sounded very official.
I learned early in my career that letting people know I was on to them was a bad way to gather information, so I asked as innocently as possible, "Doesn't NICOR have that information?" Well, yes, he conceded that they did, but it was up to US Energy to find out whether or not I was qualified to avoid that rate hike.
I couldn't help myself. I asked why they didn't get the information from NICOR.
He said it was because I was the one who had the paper copy of my bill. So, yeah, of course, that made perfect sense. Who would want to get a database import file with sortable information all in one place when they could go door to door on a cold Sunday afternoon, wait on the porch while people hunted up their gas bills, and then check one paper bill after another?
He flipped convincingly through the pages on his clipboard, creating more confusion. See, he'd told me more than once that he just needed to LOOK at my bill, yet someone's gas bills were attached to his clipboard. And he wasn't carrying a copy machine. I guess the gas bills he carried were meant to show me that other people were handing theirs over, but instead it showed me that he was carrying props...if his story were accurate, those gas bills would have been returned to their rightful owners by now.
I told him (truthfully) that I paid my gas bill online and I didn't have a paper copy of my bill. He asked if maybe I could print one out. (So much for that whole "because you're the one who has the paper bill" thing, hm?)
He said he'd come back.
Monday morning, I called NICOR. The customer service rep at NICOR confirmed that NICOR hadn't sent him, and asked whether I'd signed up with US Energy. Apparently, this is the company's standard approach to getting people to switch their service. As soon as I said I hadn't, though, NICOR lost interest. When I pointed out that these people were going around defrauding people in their name, NICOR said there was nothing they could do about it.
"It's fraud," I said. "It's illegal."
"Well, then," she told me, "you'd have to call the Citizen's Utility Board or the Better Business Bureau or someone like that. We have to remain neutral."
They have to remain neutral.
US Energy, certainly, is dirty. The man on my porch told me at least two direct lies in an effort to divert my business, and the extensive misleading props he carried and wore (along with his repetition of the same information in different words in response to my questions) made it clear that it wasn't just a spur of the moment departure or a case of accidental misspeaking. It's clearly a dishonest business practice and very probably a crime.
But who are the good guys? Why does NICOR "have to remain neutral" when it knows that an outside company is using its name to defraud NICOR customers? It seems to me quite the opposite, actually. I haven't had the chance to research it yet, but it seems to me that if NICOR knows that someone is holding himself (or themselves) out as representing NICOR in order to perpetrate fraud and chooses not to act on that, it's a ratification that just might mean NICOR is just as liable to its defrauded consumers as US Energy.
Definitely bears further investigation.
Wednesday, December 5, 2007
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33 comments:
Actually, how would looking at your your bill help them in diverting your business? It's not like they can threaten you with the bill or something. Darn, maybe i'm just sleepy and can't really get the whole picture.
BYE!
http://usws.isgreat.org
I think, USWS, that the goal is to get a look at your gas bill and say, "Wow! You're paying way too much! You know, if you got your gas directly from us..." Or perhaps to say that you do "qualify to avoid the rate hike", and all you have to do is sign up to get service from them directly...
To make this plain and simple. Nicor is like Jewels (the grocery store). U.S. Energy is like Jays potato chips. They can sell their gas through any supplier that the state allows. U.S. Energy is a 3rd party company based in Canada. They look at your bills to get your account # which is only 10 digits and thats all they need to sign you up. Nicor can't control what they do because they are a completely different company. Only the government can control what they do.
That's actually not quite accurate, anonymous. U.S. Energy is representing itself as having been sent by NICOR. If that's true, the company is acting as NICOR's agent and NICOR has authority. If it's not true (which appears to be the case), then U.S. Energy is fraudulently representing itself as representing NICOR. That's fraud, both civil and criminal, should NICOR choose to act on it. They've chosen not to.
There is a whole industry out there that uses temps to do big sweeps like this to try to snare unsuspecting consumers.
At my last job, I was managing both the tech support and customer service/billing departments for a while around the time we transformed from an ISP to an ISP Telecom that could sell long distance service to Verizon (local telecom) customers.
We were approached by several slime bags who offered to do the kind of door to door neighborhood canvassing to try to get people to switch.
Thats one reason why the FCC instituted 3PV rules to prevent "slamming" or switching peoples phone carrier without consent. I wonder if the similar rules are in place for other utilities at the national level.
Oh yea, 3PV = Third Party Verification - the service we used verified that a customer did want to switch their local toll and long distance servivce and stored that confirmation as an audio file that we could use in court if a customer accused us of slamming.
Wow. This whole story just floors me. How freakin' sneaky! And I can't believe that NICOR chooses to just do nothing about it.
I absolutely can not stand strangers coming to my door unannounced, for any reason.
This is just over the top.
I've been doing fixed price contracs for my business for the past five years, and all these programs do is essentially freze the price of your natural gas for a 4-5 year period.... These programs are offered in Illinois, New York, Texas, British Columbia, Alberta, Manitoba, Ontario, Quebec, and offer customers the peace of mind of knowing exactly what they're paying for they're paying for their natural gas.
If these people did not do their jobs, I would not have known the benefits of a 5 year fixed price.
Perhaps the reason your local utility (Nicor) doesn't "do anything" about it is because deregulation makes sense. if your mind wasn't so closed to the idea of a five year freeze then perhaps you'd understand the benefit of the program these the gentleman at your door are offering.
He has a "Sample" copy of your bill to show you what it looks like to have a "Fixed price" on your bill.
The ignorance that this blog is portraying to me is mind boggling.
Please do some reasearch the next time you decide to speak your mind
BVD, I'm sorry that you didn't grasp the point here, but it just goes to show how easily people are taken in. The problem in this case wasn't what was being offered, but that the representative directly lied and said that he was representing NICOR. He made this misrepresentation repeatedly. Both NICOR and the Citizens Utility Board were very clear that he was not, and that he had no authorization to make that claim.
He didn't have a "sample copy" of a bill...he had a sheaf of bills.
His cap and his clipboard bore the NICOR logo.
You may be interested to know that since I originally made this post, another US Energy rep came by my house. This one was NOT wearing NICOR trappings and was NOT carrying dummy bills. When I explained my previous experience to him, he asked many questions and took notes, confirming that the misrepresentations made to me were illegal and that the Illinois Commerce Commission had been following up on a number of complaints that US Energy was firing the reps who were employing these dishonest and illegal tactics.
I guess the Illinois Commerce Commission and the higher-ups at US Energy are just closed minded and don't understand deregulation, hm?
I have to say that I feel sorry for the guys getting sacked, because I suspect that they were just doing what they were told, but there is no question that the representations made to me were intentionally false and illegal--and based on the reactions from NICOR and the Citizens Utility Board (and later from the new US Energy rep), there is no question that these illegalities were widespread within the company.
One more note--these companies do, in fact, lock in your GAS prices for a period of years, but you may be in for some surprises in terms of your "delivery" charges and the like, which are typically not protected by your contract. I hope it works out for you.
I just googled this company as I was led to believe the US Energy rep at my door was sent by National Fuel. I recieved an insanely large fuel bill yesterday and called National Fuel to find out what had happened. They informed me that the locked price that US Energy determined for me was actually much higher than the current market and I paid over 20% more just for the gas supplied. Don't even ask how much I still had to pay to National Fuel for delivery!
Anyways, turns out that National Fuel is in a major lawsuit against US Energy for misrepresenting their company and misleading customers. I called US Energy to be switched back as I was NOT saving money as they led me to believe would happen. They wanted me to pay a $1,000 early termination fee! CAN YOU BELIEVE THIS COMPANY!!!!!!!!!!!
After convincing them that if I were forced to pay a fee, i'd be contacting the Attorney General's Office and the Public Service Commission, they allowed me to break service with them. However, the catch...
National Fuel cannot send someone to read my meter for over a month, well into the next pay period. National Fuel will accept my reading as the customer, however, US Energy will not. I will have to pay this fraudulent company for a few more months.
When it's hard enough to drive to work and afford milk and bread for dinner, I definitely can't afford to pay an extra $100 a month for gas to heat my home.
One of their guys just tried the same thing here. I kept a copy of their contract and, after poking through it, tries to sign you to a 5 year agreement which would increase my average annual gas bill ~20%, plus quadruple the delivery charges. Hmmmm...
i actually work for nicor. they want the bill so they can get your token nicor account number and divert your business. they don't have to keep it, so long as they have it. we are to remain neutral on the situation and most of us find it more annoying to deal with alternate gas suppliers rather than "protective" over how they do their business. so there you have it.
They were just at my house yesterday wanting to look at my bill. I chatted with this hapless woman for a few minutes and said thanks but no thanks.
And "BVD" MSUT be a "concern troll' working for US Energy. Deregulation, my hairy butt.
- Bob
The reason they asked to see your bill, is because they need your account number, and the amount of a recent bill in order to sign you up for service. I worked for n$cor gas for a few years, and seen a lot of slamming, a lot of people being locked in at over $1 a therm when our price was $0.60 a therm.
Also it probably wasn't illegal for him to identify himself as Nicor, because Nicor has an unregulated sister company, Nicor Services, and Nicor Energy, and such, that allow other companies to use their names and logos. the regulated public utility is never doing anything wrong, because the unregulated sister companies do it for them.
Also these energy suppliers, pay Nicor's unregulated sister companies money, which gets back to Nicor Inc. which is also not regulated, because Northern Illinois gas Company D/B/A Nicor Gas, is regulated on profit, and what they can do as a public trust, where their sister companies Are Not.
I have been signed up with US energy for over 4 years. I negotiated fixed price of .75 cent per therm. I felt this was a fair price in fact, as prices of gas fluctuate it may be in your best intererst to go with a fixed price. I recall in 2004 and 2005 my brother was paying anywhere from $1 to $1.15 per therm with Nicor. The market will determine Nicors price per therm and right now with the economy in the slump people will pay as noted above .60 cents per therm. Don't let this fool you the price will go up again and I will be smiling that I know my cost will not increase. In fact, when I moved I got US energy to extend my contract because the inadvertantly canceled my account.
December 10, 2008
I would like to expose what I believe is a huge misrepresentation on the part of U.S. Energy Savings (USES), which is an Energy Service Company (ESCO), in the way they conduct business.
My wife and I switched our gas and electric supply from National Grid and ConEdison respectively to US Energy Savings. The latter's modus operandi is basically like this: They sent an independent contractor who was visiting all the homes in our neighborhood. She warned that we may be paying too much for our energy supply and that she knew a way to save us money. Naturally, when the economy is in a recession and you're stretching every dollar to be able to pay your bills, you are willing to listen to this kind of pitch. Furthermore, the representative proceeded to elaborate on the three misrepresentations which are, first, that there would be no term or that it would be open term and we were free to change USES at any time. Second, that there would be no fee whatsoever if and when we switched from USES, and third, that if and when the energy supply rate dropped, our rate would adjust automatically. All three proved to be false consequently when we called USES.
I am a big skeptic and when this representative made these big promises to my wife and me, I made it a point to ask the questions over and over again, ad nauseam. I stopped short of recording our conversation; in hindsight, I think I should have. Moreover, when the switch to USES was finally reflected on our gas bill, I compared the rate of National Grid to that of USES and to my shock and dismay, the latter's was higher by 50 cents. This adds up to a lot of money over time. Immediately, I called USES to question my findings and they told me that they "don't promise any savings." I tried to cancel our agreement and they refused, citing that my wife and I should have read the contract. I argued that we had an understanding with their representative, thus reaching an agreement. USES did not honor this, saying instead that the written agreement supersedes anything that was said. I mentioned a clause on the agreement regarding the "Extended Cancellation Period of 30 days from the date of our first bill" and they refused to honor that by saying that they have their own start date which is much sooner than the one reflected on the bill.
In conclusion, this is a disgrace. U.S. Energy Savings is preying on the public's quest to save on energy by enticing them and then changing the rules thereby hooking them for up to 5 years at higher rates.
Thanks for posting this blog. I received a letter from Nicor soliciting a 12-month fixed rate. Although that is a much more ethical way of soliciting business, all of the other potential pitfalls have me staying with the devil I know.
Thanks for your honest and objective observations, as well as the narratives of the other readers.
U.S Energy savings corp is a Gas supplier like many others that are out there such as Santana, Ambit, nicor advandced, nicor solutions, integreys,sparks etc. they all are gas suppliers that offer different options. some offer you a fix rate per therm. U.S. ENERGY offers you a lock in rate for 5 years so that your gas rate per therm stays the same, your rate per therm would be locked in for 5 years. NICOR gas works with these suplliers because NICOR GAS does NOT profit from the sale of Gas. WHY? because NICOR is regulated by the Illinoiscommerce commision and the price you pay for gas from nicor is passed on to the customers without mark up. NICOR only profits from Delivery charges that Are located on your gas bill every month. If you choose to go with another supplier such as U.S energy you will still continue to recieve a NICOR gas bill. with nicors delivery charges on one side and the suppliers charges on the other side. Nicor has to let this suppliers solicit becasue there options that are available to you.NICOR can't be a monopoly and take over everyone. NICOR GAS does not profit from the SALE of Gas...so if you choose a different supplier they will profit from you cause they will charge you and additional fee just for delivering the gas from a different supplier.. THATS HOW NICOR MAKEs MONEY both gas companies end up making a profit if you choose a different supplier..... U.S energy wants to look at your gas bill because they want to look at your account number meter number and all your informatiom is listed on your gas bill. NEVER EVER let anyone look at your gas bill or give your account number over the phone enless your your interested in the offer...always ask questions....like what is the rate per therm yur locking me at?...is there cancelation fee? it is very hard to cancel they give you the run around unitl your 30days are up so your required to pay a cancelation fee. I say it's best just to Stick with NICOR gas as your supplier and pay for the gas at the market price. Look at it this way..... its kinda like when you go to the gas station the prices are always changing.... but if you choose a different supplier they will lock in your rate so it stays the same.....but usual they lock you in at a very high rate like over $1 per therm... the price of gas for the month of feburary is 57cents per therm.... so you decided ...you eitheir lock in your rates or pay as the market goes up and down in gas prices... it's your option!!!! they all are legitimate companys...you just got to read the fine print in wrighting and not just by the words of the salesman...they work for commision, of course they are going to misrepresent....many sales man in this world are dirty they work for there commission.... my suggestion...READ the TERMS and condtions and ask quetions.....AND NEVER give out your account informaton, it holds all your confidental info...such as social, date, of birth address and much more. its not a scam its an option tha available to customers....just read the FIne print ..
U.S Energy savings corp is a Gas supplier like many others that are out there such as Santana, Ambit, nicor advandced, nicor solutions, integreys,sparks etc. they all are gas suppliers that offer different options. some offer you a fix rate per therm. U.S. ENERGY offers you a lock in rate for 5 years so that your gas rate per therm stays the same, your rate per therm would be locked in for 5 years. NICOR gas works with these suplliers because NICOR GAS does NOT profit from the sale of Gas. WHY? because NICOR is regulated by the Illinoiscommerce commision and the price you pay for gas from nicor is passed on to the customers without mark up. NICOR only profits from Delivery charges that Are located on your gas bill every month. If you choose to go with another supplier such as U.S energy you will still continue to recieve a NICOR gas bill. with nicors delivery charges on one side and the suppliers charges on the other side. Nicor has to let this suppliers solicit becasue there options that are available to you.NICOR can't be a monopoly and take over everyone. NICOR GAS does not profit from the SALE of Gas...so if you choose a different supplier they will profit from you cause they will charge you and additional fee just for delivering the gas from a different supplier.. THATS HOW NICOR MAKEs MONEY both gas companies end up making a profit if you choose a different supplier..... U.S energy wants to look at your gas bill because they want to look at your account number meter number and all your informatiom is listed on your gas bill. NEVER EVER let anyone look at your gas bill or give your account number over the phone enless your your interested in the offer...always ask questions....like what is the rate per therm yur locking me at?...is there cancelation fee? it is very hard to cancel they give you the run around unitl your 30days are up so your required to pay a cancelation fee. I say it's best just to Stick with NICOR gas as your supplier and pay for the gas at the market price. Look at it this way..... its kinda like when you go to the gas station the prices are always changing.... but if you choose a different supplier they will lock in your rate so it stays the same.....but usual they lock you in at a very high rate like over $1 per therm... the price of gas for the month of feburary is 57cents per therm.... so you decided ...you eitheir lock in your rates or pay as the market goes up and down in gas prices... it's your option!!!! they all are legitimate companys...you just got to read the fine print in wrighting and not just by the words of the salesman...they work for commision, of course they are going to misrepresent....many sales man in this world are dirty they work for there commission.... my suggestion...READ the TERMS and condtions and ask quetions.....AND NEVER give out your account informaton, it holds all your confidental info...such as social, date, of birth address and much more. its not a scam its an option tha available to customers....just read the FIne print ..
U.S Energy savings corp is a Gas supplier like many others that are out there such as Santana, Ambit, nicor advandced, nicor solutions, integreys,sparks etc. they all are gas suppliers that offer different options. some offer you a fix rate per therm. U.S. ENERGY offers you a lock in rate for 5 years so that your gas rate per therm stays the same, your rate per therm would be locked in for 5 years. NICOR gas works with these suplliers because NICOR GAS does NOT profit from the sale of Gas. WHY? because NICOR is regulated by the Illinoiscommerce commision and the price you pay for gas from nicor is passed on to the customers without mark up. NICOR only profits from Delivery charges that Are located on your gas bill every month. If you choose to go with another supplier such as U.S energy you will still continue to recieve a NICOR gas bill. with nicors delivery charges on one side and the suppliers charges on the other side. Nicor has to let this suppliers solicit becasue there options that are available to you.NICOR can't be a monopoly and take over everyone. NICOR GAS does not profit from the SALE of Gas...so if you choose a different supplier they will profit from you cause they will charge you and additional fee just for delivering the gas from a different supplier.. THATS HOW NICOR MAKEs MONEY both gas companies end up making a profit if you choose a different supplier..... U.S energy wants to look at your gas bill because they want to look at your account number meter number and all your informatiom is listed on your gas bill. NEVER EVER let anyone look at your gas bill or give your account number over the phone enless your your interested in the offer...always ask questions....like what is the rate per therm yur locking me at?...is there cancelation fee? it is very hard to cancel they give you the run around unitl your 30days are up so your required to pay a cancelation fee. I say it's best just to Stick with NICOR gas as your supplier and pay for the gas at the market price. Look at it this way..... its kinda like when you go to the gas station the prices are always changing.... but if you choose a different supplier they will lock in your rate so it stays the same.....but usual they lock you in at a very high rate like over $1 per therm... the price of gas for the month of feburary is 57cents per therm.... so you decided ...you eitheir lock in your rates or pay as the market goes up and down in gas prices... it's your option!!!! they all are legitimate companys...you just got to read the fine print in wrighting and not just by the words of the salesman...they work for commision, of course they are going to misrepresent....many sales man in this world are dirty they work for there commission.... my suggestion...READ the TERMS and condtions and ask quetions.....AND NEVER give out your account informaton, it holds all your confidental info...such as social, date, of birth address and much more. its not a scam its an option tha available to customers....just read the FIne print ..
I signed a contract for 5 years with us energy saving I paying 1.17 per therm and the current price is only .57 cent. the salesman told me if the price goes down your rate will adjust. But guess what??? it didn't!!!!! I'm paying a lot more than what I should be paying. It there I way I could cancel my contract with out paying the early termination fee?
I am in Frankfort, IL and US Energy visited our neighborhood today (a retirement community). The man represented himself as being "sent by Nicor" to obtain my latest gas bill so he could lock in my rate. I'm skeptical of everyone and felt the same as you--why in this day and age do you need to come to my door and get a paper bill? If you're really "with" Nicor they would provide the information to you. He showed me his clipboard and fanned through all the bills "he had already gotten from my neighbors." I said I needed time to look into this and could he come back in a week. Glad I found your post--was starting to think I had made a mistake, but am now very happy I did not give my bill.
Honestly, if a company wants to reduce your rate they just do it, they don't hire people to go door to door and say we want to reduce your rate, but show us that bill we just mailed to you a few weeks prior. Makes no sense.
As an USESC Independent Contractor, I am said to hear that you have been misinformed abour our products.
We have very recently changed the way we do things to make sure there is no confusion. Now we must make sure you understand everything fully at risk of losing our jobs.
What has happened to you folks is not USESC's fault. It is the IC's that have come to your door trying to make themselves a quick buck. We do not accept this in our company anymore, and anyone you report that has given false information is given two chances. On the second complaint, they are let go.
We pride ourselves in our customer service, and your understanding of what we are doing. We are proud to represent the states we work in, and the people we protect.
However, when you do not read a contract fully, ask questions, and listen to the customer service call that is given, you can be mislead.
Yet again I am sorry this has happened to you. We are also never supposed to say that we are involved in your local utiity. (In your case NICOR, in our case, NIPSCO.) NICOR and many other companies also provide these plans too, but they usually have program fees, or hidden fees. USESC's Idependent contractors must explain everything to you, and I'm quite sure all of you were told about the fee.
As well as, gas fluctuates. if your gas is higher during the summer, because of a gas drop, when it spikes again in the winter this program is a benefit.
Bluntly put, calling a 1.7 billion dollar company that is being asked to come into states and protect people from gas spikes and hikes a scam shows how little you knew when you signed on, and thats no one's fault but YOUR OWN.
If you had waited a few years down the road or locked in now when gas rates are historically lowered, or even called an had your rates lowered (they can do that once for you, its called blend and extend, I believe para. 9 in your contract) you would of noticed a beneficial change.
So if you got hurt byt this I'm sorry, but in the future, don't be ignorant and post rants about a good company on here.
We listened to your complaints, and we have changed and grown our company from it.
Thank you.
Idependent Contractor 276xxx,
Indiana.
Another NICOR SCAM
http://www.ripoffreport.com/reports/0/433/RipOff0433899.htm
Nicor dba
-Hawthorne Heating in Wauconda
-D.m. Dykstra in crestwood
-Trade Winds in Naperville.
forwarded paperwork to AG of illinois. Posting and linking everywhere I can.
They are SCUMBAGS.
worked there for two days before i realized the scam. best advice, DONT DO IT. Theres a reason why the high ups show off their lamborghinis and employees are walking door to door. If its legit, why have they been sued for millions.
Close the door, if it sounds to good to be true, well you know the rest.
point of interest, EVERYBODY qualifies, employees just look at the bill to make it look legit, they only send teams, yes teams, out to areas they know are easy pickings, are you easy pickings ?
They look at your bill to tell you that you are "Qualify" for rate protection. Everyone qualifies, they just want to look at the bill to tell you this. Then they bust out the contract to lock you in at a rate for the next 5 years. They bank on the natural gas price going up past your locked in rate and then you save money. The thing is, no one know what the natural gas price is going to do. They say, look at the gas price, it has always gone up and will continue.
If you have a bad balance with Nicor then you will not be accepted into the program. The agent at your door knows nothing about your qualifications until he or she sees if they got paid for signing you up.
They are not supposed to say they are from Nicor or work for Nicor nor have any patches on clothing illustrating that they work for Nicor. Same goes for Peoples Gas.
They have changed their approach since all the complaints. Their enrollment process is much stricter now. Once you sign up "sign the contract" you must call with the agent a # to validate your signup. You get on the phone and the phone operator asks if you understand everything that is going on. These calls are recorded. Once you say yes, and agree to your signature, the agent is then given the phone to a FPRC # that is generated so they may write it on the contract that you signed. Now they have a signature, and verbal confirmation that you agree to pay the locked in rate that you signed up for.
They are a legit company, it's anyone's guess if you will save money with them. It's if the market price will go above your locked in rate. That's the if that you are gambling with. If the market price doesn't go past your locked in rate then you will loose money.
They are now operating under the new name of Just Energy Corp. I looked very closely at one of their contracts. Section 17 of their contract gives them the right to temperarily raise the per therm gas price, or suspend the contract. The contract seems one sided. If they can not supply the gas at the contract price, they have a way out.
I live in Chicago, and I had the guy with the Nicor logos on his uniform show up, asking to see my bill, same as you've described. My steadfast rule is, unless I have invited somebody to my house, they don't get anything from me. Even if I can't figure out what the scam is, it seems like there always is one. I swear, I'll probably close the door on the census people when they come.
Today, I got a letter from Nicor, with an "amazing" offer. I can save $0.05c/therm through October of this year if I switch over, and then it becomes the market rate (however they determine that) + $0.19/therm. Supposedly it's month-to-month after that, but pardon me if I'm dubious.
Thanks for this blog entry, it was very helpful.
Thanks for the info. I had signed a 5 year contract yesterday, but canceled this morning. I am uncomfortable with 5 years, even if the rates were pretty low.
I think US Energy is now Just Energy. The contract length is just too long for my comfort.
The reason why these people even exist is because Nicor has major problems getting there bills correct to there customers
Just had a very nice salesman make his pitch for Just Energy. We signed the contract. But when we talked with the representative on the phone (who was recording our understandingj as part of the contract), what the guy on the phone said DID NOT MATCH what the salesman said in person.
We tore up the contract. Seemed too mousey to us.
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