- The shipping company advised me that it had received the item on the 8th day after I received the "your item has been shipped" email...coincidentally, the day I sent my follow-up email;
- I posted negative feedback on Amazon; and
- Visiondecor suddenly became interested in talking to me.
I chose not to accept the 50% refund Visiondecor offered me in exchange for removing the negative review on Amazon, and that apparently is outside their usual experience. (No wonder a company with arguably the worst customer service in North America has mostly positive reviews.)
The same company that couldn't respond to a simple inquiry about order status in a five-day period has contacted me FIVE TIMES to offer a discount in exchange for immediate removal of the review. I ignored the first two telephone messages and the first email, but after the second email I responded that I was troubled by the fact that the company had been so disinterested in actually solving my problem but was now so actively engaged in getting me to remove the negative feedback.
Unbelievably, the response (email # 3, included below in its entirety) from Visiondecor consisted almost entirely of detailed instructions for removing my negative feedback from Amazon.