Sunday, October 7, 2012

Visiondecor Furniture Offers Payoff to Alter Amazon Review

Bad customer service experiences are hardly rare these days; in fact, most of the time they're not even worth mentioning.  Last month, though, I had one bad enough that it seemed worth taking a few minutes to leave seller feedback at, and what happened next left me feeling worse about Visiondecor Furniture than I had when they'd simply been ignoring me and failing to fill my order.

Here's the backstory, condensed:

On September 11, I ordered a bed frame from Visiondecore through  I ordered a few other items from other sellers at the same time, including a loft bed/futon combo.  On September 14, I received an email from Visiondecor saying that the item had been shipped and would arrive between September 19 and 21.  By September 17, all of my other items had been delivered.  No tracking information ever appeared on Amazon for the Visiondecor order, and when the item hadn't appeared by September 22, I sent a message to the company inquiring.

I received no response.  However, on Monday the 24th, I received a call from a logistics company wanting to schedule a delivery.  I returned their call on Tuesday morning but didn't get a call back until Wednesday.  When I got that call back on Wednesday, I was advised that they only delivered to my area on Wednesdays, and since they hadn't put the item on the truck that morning (because they hadn't returned my call the day before), I wouldn't be able to get the item until October 10.

When I protested that it had already been ten days since I'd received the "your item has been shipped" email from the seller, the shipper said, "We only received this item on the 22nd."  Prompted by my email, perhaps?

I told the shipper that wasn't acceptable and suggested that she get in touch with her customer and find out what they would like to do to get the item to me sooner, since I had been unable to contact them directly.  Then I went to Amazon and left 1 Star feedback with this comment:

"Worst online ordering experience ever. Seller misrepresented that item had been shipped, it still hasn't arrived 13 days after "has been shipped" email, no tracking information ever appeared. Delivery estimated 9/18-21; it is now 9/27 and no delivery or information. Email to seller has gone unanswered for 5 days."

Within hours I'd received a call back from the shipper saying that the item would be delivered the next day and one from Visiondecor apologizing and offering a discount.  I decided not to return the call to the company until I received the item.  Then, when I did call, it was early afternoon on a weekday and I received a message asking me to call back during regular business hours.  I decided it wasn't worth pursuing further; I had the item, didn't care much about receiving a discount and couldn't imagine what Visiondecor could do to change my impression of the company at that point.

I was wrong, though.  

About a week after the initial call, I received an email from Visiondecor.  The company lost points right away because the email was a reply to the one they'd never bothered to respond to back on the 22nd.  As I read further, I was totally dumbfounded: the purpose of the email was to let me know that IF I removed my negative review from Amazon within 24 hours, they could offer me a 50% discount to "change my customer experience".  My customer experience was NOT improved by being offered a bribe to remove my entirely accurate description of my experience with the company--especially since I had myself relied on customer feedback when deciding which seller to purchase the item from and now think it's likely that the feedback was positive only because the company has purchased that result.

The email I received from Visiondecor is below; the moral of the story is that apparently customer feedback isn't a reliable way to determine whether or not you want to deal with a seller.  When (after the fact) I checked sites like TrustLink, I found reports much more in line with my experience.

Nadine Alvarado, Oct 04 15:41 (PDT):
Hi there!
My name is Nadine. I’m the customer care manager here at Visiondecor. I’m writing to personally apologize for the inconveniences you suffered due to your negative experience shopping with us on Amazon. I would like to do something to help change your customer experience into, at least, a more satisfactory outlook. I see that you’ve been offered a discount for the inconvenience already. But, if you would be willing to reconsider the negative review you left within the next 24 hours I can get a refund of half your entire order approved.
Please respond as soon as possible and let me know if you would like this. I can get it for you right away if you do that.
If you have any questions, concerns or aren’t sure how to remove it please let me know and I will be more than happy to help you out.


Anonymous said...

Amazing, I thought. Bribing a customer to withdraw a negative review?

I am having problems with Visiondecor too, on an order placed through Amazon Marketplace. I noticed that your post included a telephone contact number for "Nadine" at Visiondecor; and since I had no luck reaching Visiondecor via the telephone number posted at their Amazon Marketplace profile page (it did not have an extension number...without an extension number their phone system tells customers that they are busy and cannot take calls), I called and using the extension number, was able to reach "Nadine." She must have confused me with somebody else because she immediately said she had left me a phone message saying that even though she had offered a discount due to problems with the order, she could also offer a partial refund if I would withdraw my negative Amazon Marketplace review. When I told her that I had not filed any review at all, and that she must have me confused with someone else, she became flustered and said she needed to look up MY file. What this tells me is that the incident reported above, of Visiondecor offering a bribe to an Amazon Marketplace customer to withdraw a negative review, is NOT an isolated incident. It appears that it is ongoing and continuing. I have contacted Amazon to urge that they look into EVERY instance of a withdrawn negative review for Visiondecor Furniture. Without assurance that this abuse of Amazon Marketplace has been investigated and appropriate action taken, I would have to lend very little credence to Amazon Marketplace seller ratings.

Anonymous said...

Payday loans online Fundpopog Payday Loans Online Stype [url=]Instant Payday Loans Online[/url] payday loans online If you wait to find out until after you loan, then on top of the principal amount borrowed.You also need to look at any late fees that could credit cards as a form of customer payment for services!Below the average of the last 38 the money your came of the internet in terms of business apps.

Anonymous said...

[url=]payday loans online[/url] Stype legit payday loans online1 Flallododebag Fundpopog As per your own convenience, you can fill on be astonished with stop wondering and to apply for a loan.You are free to apply even with poor that payday inside owns a license from the states they operate.The reason why you should apply for such a loan is that as the favorite choice of small business owners.

Modular Office Furniture said...

This is so cool. I am such a huge fan of their work. I really am impressed with how much you have worked to make this website so enjoyable. Modular Office Furniture

Modular Office Furniture pune said...

Thanks for sharing the information. That’s a awesome article you posted. I found the post very useful as well as interesting. I will come back to read some more. Modular Office Furniture pune

Office Furniture said...

It is a well executed post. I like the diagram most. It is a helpful informative post. Thanks for sharing this great information. Office Furniture

Soledad Knight said...

I read your blog occasionally and i own a similar one and i was just wondering if you get a lot of spam comments? If so how do you prevent it, any plugin or anything you can advise? I get so much lately it's driving me mad so any assistance is very much appreciated.

furniture removalist sydney

Seth Danks said...

You hit comprehend out of the most construction topics.
contemporary italian furniture

Anonymous said...

on our web -site selected a huge range of interesting articles about [url=]уход за комбинированной кожей[/url].

Furniture online said...

It is a well executed post. I like the diagram most. It is a helpful informative post. Thanks for sharing this great information. Furniture online

Anonymous said...

Hi! Do you know if they make any plugins to protect against hackers?
I'm kinda paranoid about losing everything I've worked hard on.
Any suggestions?

my blog ... kanapy z funkcją spania

Anonymous said...

Wow, amazing blog layout! How long have you been blogging for?
you made blogging look easy. The overall look
of your website is magnificent, as well as the content!

Also visit my website; kanapy z funkcja spania

modular office furniture said...

This post is so informative and makes a very nice image on the topic in my mind. It is the first time I visit your blog, but I was extremely impressed. Keep posting as I am gonna come to read it everyday! Furniture Stores in puna

Anonymous said...

単にページ(または[ファイル]> [保存]ページなどのテキストをコピーする

Review my webpage: バーバリー ブリット

Anonymous said...


my weblog :: 時計 バーバリー

Anonymous said...


my web page :: 傘 バーバリー

Anonymous said...


my weblog: バーバリー ベルト

Anonymous said...


Also visit my blog post ジャケット バーバリー

Anonymous said...

Having read this I thought it was very enlightening. I appreciate you spending some time and effort
to put this short article together. I once again find myself personally spending way too much time both reading and leaving comments.
But so what, it was still worthwhile!

Here is my website :: tusze

Anonymous said...

It's going to be ending of mine day, but before finish I am reading this wonderful post to increase my know-how.

Look at my web-site - raspberry ketones

Anonymous said...

Asking quеstionѕ аre rеallу plеaѕant thing іf уou aгe not
undеrstanding anything fully, hoωeѵeг this ρoѕt pгovidеs fastidiоus
undeгstanding еven.

Lοok at my web pаge fast cash loans online uk

Anonymous said...

Thankѕ to my fathеr who told me regaгdіng this web site, this web site is
іn fact аwesome.

Feel free to surf to my web-ѕite; Fast unsecured cash Loans

Anonymous said...

Went to copу in winԁowѕ XР and tгied to paste onto google andгoid.
Mауbe І neeԁ to retire from life.

Looκ intο my ωebsite :: unsecured small loans

Anonymous said...

I personally diԁn't spend too much time doing this, but it'ѕ сlearly ωoгth trying.

Loοk into my weblog: best loan offers

Anonymous said...

Aρpгeciаte the recommendation. Let mе trу it out.

Have a look at my web site :: Best rate Loans

Anonymous said...

Customers . used in means logos should pass along the style about a brand.
Once you comprehend, it is easier to buy the ornaments of choice.
You can now buy wear capable of a person feel like an
important golf superstar. nike and Adidas holds been around for a very reasonable length of time.

Anonymous said...

Hello! This is mу first comment herе sо I just wanted to give а quісk shout оut and
tell уou ӏ truly enјοу readіng yоur posts.
Can you ѕuggеѕt any other blogs/websites/forums that covеr thе ѕame ѕubjects?
Thank уou!

Alsο visit my web blog :: fast cash loan for bad credit

Anonymous said...

Υοu ought to tаke pаrt in a contеst
foг οne of the hіghеst qualitу sites onlinе.

I mοst certaіnly wіll hіghly гeсommenԁ this blog!

Mу ωeb-site: great Loans site

Anonymous said...

Spot on with this write-up, I actually think this website needs
much more attention. І'll probably be returning to read more, thanks for the information!

Here is my page - best apr loans

Anonymous said...

Apprеciatіng the haгd ωοгk you put іnto youг blog and in depth infoгmatiоn уou offer.
It's good to come across a blog every once in a while that isn't the sаme out of date
геhaѕhed іnformatiοn. Great гead!
I've saved your site and I'm including your RSS feedѕ tο my Googlе account.

Also vіsit my blοg post ... fast cash

furniture murah said...

Just want to say your article is astounding. The clarity in your post is simply spectacular and i can assume you are an expert on this field. Well with your permission allow me to grab your rss feed to keep up to date with incoming post. Thanks a million and please keep up the fabulous work.

kursi tamu
kursi tamu minimalis
kursi tamu minimalis modern
kursi tamu minimalis murah
kursi tamu jati
kursi tamu sudut
harga kursi tamu minimalis
sofa ruang tamu
kursi makan
kursi makan jati
kursi makan jati jepara
kursi jati
meja makan minimalis
meja makan
tempat tidur
tempat tidur minimalis
tempat tidur jati
dipan jati
dipan jati jepara
harga tempat tidur
lemari pakaian
rak tv
rak tv minimalis
gebyok jati
kursi teras
kursi teras jati
kursi teras betawi
kursi teras ukir
set kursi teras
kursi sofa minimalis
sofa minimalis murah

Jual Tempat Tidur said...

mebel jepara
mebel jati
furniture jepara
furniture jati

kursi tamu
Jual kursi tamu
kursi tamu minimalis

jual tempat tidur
tempat tidur anak
tempat tidur minimalis
tempat tidur bayi
kamar set

wisata karimunjawa
liburan karimunjawa
paket karimunjawa

jual tempat tidur
tempat tidur anak
tempat tidur minimalis
tempat tidur bayi
kamar set

pintu rumah
kusen jati
pintu jati
pintu minimalis

mebel jepara
mebel jati
furniture jepara
furniture jati
furniture minimalis
mebel minimalis

meja belajar
jual meja belajar
meja belajar anak
meja belajar minimalis
indonesian furniture

jual furniture said...

kursi makan
kursi pantai
kursi tamu minimalis
lemari buku
meja belajar
ranjang bayi
set kursi akan
sofa klasik
sofa minimalis
sofa tamu louis
sofa tamu mewah
sofa wedding
kamar tidur minimalis
kamar tidur mewah
kamar tidur anak


Related Posts Plugin for WordPress, Blogger...